We sent to you a file with products from brand XX but you didn’t upload it – Why? Don’t you include this brand in the available ones?

Initially, brand XX was not part of our accepted brands list, that’s why the upload didn’t work. We are adding it to our system and I will inform you once it is ready – you can then re-upload your offers.

Please, respect the template file from our system. I would be happy to guide you through the process if needed.